Shipping and Returns
What is free shipping?
Shipping (Standard USPS) is free for all customers in the U.S.
Do you ship to Canada?
Yes we do. Flat rate to Canada is 7$
Do you ship all over the world?
Yes, we ship everywhere! We offer a flat rate shipping charge of $35. International delivery is between 3-6 weeks. Please note: customer is responsible for any and all customs/duty and all other related charges.
How long after I place an order will it be shipped?
All orders placed Monday - Friday will be packaged and shipped within one business day of the order. Our warehouse is closed on Saturday and Sunday, so all orders placed on these days will be shipped by the upcoming Tuesday. It typically takes 2-5 business days to receive your order. Orders shipped to Canada can take between 2-4 weeks for delivery and we are neither aware of nor responsible for any customs/duty charges.
What can cause my order to be delayed?
1. If the billing information you provided does not match what your bank has on file (including address and telephone number), your order may be delayed.
2. If your “ship to” address is different than your billing address, we will call and verify to make sure you (the card holder) is/are the person placing the order. This process may delay your order.
3. All orders placed with a value of $100+ MUST be verified by the customer for fraud purposes. This is company policy and is done for our protection as well as the customer's. If you place an order that needs to be verified, customer service will contact you via the phone number listed on file.
4. During large sales and promotional events, shipping time can be delayed up to 2 business days. Please note that orders are only shipped on business days (Monday-Friday).
5. During our promotional period your order may not be shipped as quickly as normal. Your patience is greatly appreciated and we will do everything possible to process and ship your order as soon as possible.
We strive to make you happy with your purchase, keeping you in good hands throughout the entire shopping experience and order process.
Merchandise may be returned within 30 days except merchandise on sale from the date the order is received for a full refund back to the original form of payment. All merchandise must be returned in NEW CONDITION (unwashed, unaltered with the original tag attached.) Any return received with makeup stains, deodorant stains, pet hair or smoke will be refused and returned to you and are subject to a shipping charge.
•Please note: All items in Sale/Clearance, Flash Sales, and any sales/discounts 40% OFF or more are non-returnable, non-refundable and FINAL SALE! These items CANNOT be returned for a refund, store credit or be exchanged!
Jewelry and Gift Certificates Cannot be returned or exchanged.
Please return your item(s) via the shipping carrier of your choice. Return shipping is solely the customer's responsibility unless otherwise stated. We recommend using a carrier that provides tracking information for your record. We are not responsible for any lost or damaged merchandise while in transit. Once your package is received please allow our Returns Department up to five business days for processing. When your return is processed you will receive an email notification with the status of your return.
REFUSED OR UNDELIVERABLE ORDER(S)
If you refuse a confirmed order you will be charged for the actual cost of the shipping to you. Undeliverable orders due to error on your part will require re-shipment and will be charged to you.
"Should you decide against re-shipment the original shipping fee and other address verification fees will be deducted from your refund."
◦We will refund your purchase amount minus any shipping fee (except free shipping) back to your original payment method. If your card has expired we can process your refund to your new credit card.
◦If you paid via PayPal, you will be refunded as such.