FAQ's – Alina Boutique
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FAQ's

Is this company trustworthy?
 Absolutely. We are located in Troy, Alabama committed to ship your product the next business day. If you do not like the item, you simply return it within 30 days and you will receive your refund.
What is your story?
 For a longer version, do visit about us page. But in short, Alina lives in Troy, AL and managers the store, while Alex, her fiancé is away on deployment, he contributes to marketing and technical parts of the business. We are newly engaged – August 20th to be exact. After over 10 years of experience with ecommerce and website development, they decided to open their our boutique. If you saw our logo, Alex drew it on the Naval Carrier and sent to Alina, then that was turned into a real logo that you see today.
What is free shipping?
 Shipping (Standard USPS) is free for all customers in the U.S.
Do you ship to Canada?
 Yes we do. Flat rate to Canada is 7$
Do you ship all over the world?
 Yes, we ship everywhere! We offer a flat rate shipping charge of $35. International delivery is between 3-6 weeks. Please note: customer is responsible for any and all customs/duty and all other related charges.
How long after I place an order will it be shipped?
 All orders placed Monday - Friday will be packaged and shipped within one business day of the order. Our warehouse is closed on Saturday and Sunday, so all orders placed on these days will be shipped by the upcoming Tuesday. It typically takes 2-5 business days to receive your order. Orders shipped to Canada can take between 2-4 weeks for delivery and we are neither aware of nor responsible for any customs/duty charges.
What can cause my order to be delayed?
1. If the billing information you provided does not match what your bank has on file (including address and telephone number), your order may be delayed.
2. If your “ship to” address is different than your billing address, we will call and verify to make sure you (the card holder) is/are the person placing the order. This process may delay your order.
3. All orders placed with a value of $100+ MUST be verified by the customer for fraud purposes. This is company policy and is done for our protection as well as the customer's. If you place an order that needs to be verified, customer service will contact you via the phone number listed on file.
4. During large sales and promotional events, shipping time can be delayed up to 2 business days. Please note that orders are only shipped on business days (Monday-Friday).
5. During our promotional period your order may not be shipped as quickly as normal. Your patience is greatly appreciated and we will do everything possible to process and ship your order as soon as possible.
How do I use a promotional code?
 Once you've reached the checkout stage, enter your promotional code into our discount bar, enter the correct code and click 'Apply'. If the code is valid, your discount will be applied! Please note, only one promotion/discount code is redeemable per order and we DO NOT price match any past promotions.
Do I get any confirmation my order went through?
 Anytime you place an order you will receive 2 emails. The first will be a confirmation email containing your order number. The second email contains your tracking number and is sent once your item has been marked as shipped! Please note that it can take up to 24-48 hours for your tracking number to be activated!
How do I make a return?
 In order to return properly, please refer to our Return Policy online to make sure your return meets the criteria.
Can I exchange my item?
 We don't offer exchanges because we are unable to guarantee that an item won't be sold out, once your return comes in. The way we advise customers to go about "exchanging," is to go ahead and purchase the item in the size that you need from the website, like you would usually purchase something, and then send the incorrectly sized item back to us for a full refund.
How soon will I be refunded once I return an item?
 Once your package is received, please allow up to 5 business days for processing. Once your return has been processed, you will receive an email notification regarding the appropriate refund.
 I cannot find the answers to my questions, how do I reach Customer Service?
 You can email us at alina@alinaboutique.com. We respond to all emails as soon as possible.

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